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IT HEAD

Department: Information Technology

Reports To: VP Operations

 

POSITION SUMMARY: Role is to ensure the stability, integrity, and efficient operation of the in-house information systems and infrastructure that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing networked software and associated operating systems, computer and server systems, telephone systems, and various network components within the Facility. Manage the local Chennai facility and user to the standards required by the North American regulations of HIPPA and SSAE16/SOC2 reporting to the North American VP of Operations.

DUTIES:

Manage and maintain hosts and virtual servers running Windows and Linux.
Administer and maintain infrastructure as required to ensure uninterrupted availability of computer systems and services.
Manage daily system monitoring, including review of logs, to verify the integrity of hardware, server resources, systems and key processes.
Repair and recover from hardware or software failures including coordination and communicating with management and vendors.
Manage and review daily backup operations ensuring that all required data is successfully preserved on appropriate media.
Upgrade and configure software and computer systems in support of business and facility applications.
Maintain up to date virus software and definitions on all computer systems throughout the network.
Active directory domain management including user, group, and GPO creation. Share creation and permission management.
Perform troubleshooting and problem resolution of network, software, and server problems.
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards and disaster recovery plan.
Answer technical support calls and provide end-user support for computer, network, and telecommunications systems.
Proficiency and coverage of all IT Technician duties.
Conduct basic preventative maintenance.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, be skilled in oral and written communication, skilled in assisting users to identify and express system needs.  Must have the ability to effectively follow through with hardware and software installation, maintenance and upgrades. Must be able to work evenings and weekends as needed. 

EDUCATION/EXPERIENCE:

Bachelor degree (B.S.) in Computer Science, related discipline, or equivalent. Three to Five years of Systems Administration experience in supporting, maintaining, and administering LAN environments, servers and infrastructure and virtualized environments.

CERTIFICATES, LICENSES, REGISTRATIONS:

Advanced knowledge of Windows Operating Systems and applications. Advanced knowledge of virtualization concepts and applications.

Linux knowledge and administration a plus.

Experience with Microsoft Azure and cloud based SaaS service providers.

 

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